This policy explains how we collect and use information about you when you use our Services including our Website and the ways in which we may use that information such as to enhance the services we offer to you. It also sets out details of the personal information we collect about you and the ways in which we may use that information and how to update or access any personal information we hold about you.

You should read this policy in conjunction with CYLO services terms & conditions.

We collect information about you from time to time such as when,

• You register to become a CYLO customer
• You submit enquiries to us/contact us
• You use CYLO products and services

We may ask you for information, such as your name, billing address, delivery address, telephone number, your use of products and services, debit or credit card details and other payment information.

For example:
When you place a sales order with us we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date or banking details, as appropriate. This enables us to process your order.
We may ask you for information about yourself and your phone use to help you decide which, if any, of our products and services would suit you best

We may use and analyse information about you for the following purposes:

• To provide you with access to parts of our Web Site;
• To process your order;
• To supply services and products that you have ordered
• To contact you if necessary and to verify that you are an authorised user for security purposes;
• To arrange for payment of goods and/or services purchased;
• To inform you of any service related message or of any new services or functionality;
• To assist us with crime and fraud prevention;
• To help us enhance the products and services that we offer you

For the purpose of market analysis and production of internal reports, for marketing our products and services generally and for sending information to you about our products and services from time to time.

Informing you of any products and services offered by other companies that we think may be of interest to you, provided that you choose to receive this information. If you choose to receive information from other companies, we may sometimes disclose your personal information to those companies.

If you decide that you no longer wish to receive information about either our products and services or those of third parties, you can notify us by contacting us on system@cylounlimited.com. You can opt-out of either or both at any time. We take every effort to ensure that any data provided to our business partners, with your permission, is handled with the same attention to privacy as we take.

We may disclose your information to other companies in the CYLO group of companies, including their respective partners, agents and sub contractors, for any of the above purposes. In addition, we may disclose your information as may be required by law, regulation or legal proceedings.

The information you provide to us may be passed to third parties located outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However we will always take steps to ensure that your information is used by third parties in accordance with this policy. Additional terms and conditions may be presented when signing up for specific products and services.

If you choose to receive marketing information from other companies, we will only disclose your personal information to these companies where they have undertaken not to use your personal information for any purpose other than to provide information to you or other uses to which you have agreed. If you decide that you no longer want to receive information from a particular company, you should contact that company directly. You should be aware that if you subsequently give any personal information to another company, the uses to which that information may be put would be determined by that company's privacy policy.

As a CYLO customer, you have control over the accuracy of your personal information. If, at any time, you wish to verify, update or amend the personal information you have provided to CYLO, you can do so by contacting system@cylounlimited.com.au

You can access your personal information at any time. Just make a written request clearly identifying yourself and the information you require. We'll charge you $33/- to cover the administrative cost of supplying it. If we hold any inaccurate information about you, please tell us and we will correct it.

Our address is:

FAO: The Data Controller
Able Telecom Pty Ltd.
P. O. Box 9391
Haris Park, NSW 2150.

Please be aware that communications over the Internet, such as e-mails/Webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. CYLO cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We will keep this policy under review and any changes made from time to time will be posted on this page.